WhisperKOOLReviews of whisperkool.com

Giavanni was very knowledgeable and helped me understand what my possible issue could be. offered assistance throughout the process. It was a pleasure to speak with her

Personable and knowledgeable. Easy to talk to.

I have the WhisperKool Extreme ti 3500 and it was installed almost 3 years ago. The compressor is already broken and the unit is not keeping the cellar cool. The technician is recommending to buy a whole new unit. This is a terrible unit to not even last 3 years based on the price you pay. I do not recommend Whisperkool at all. They only provide a warranty for 2 years.

The fact that someone got back to me with an honest answer. It was not the answer I wanted but at least I can make arrangements to do something temporary until my product will ship.

We have already replaced one faulty unit and now the second is failing and it is 7 months old. Will not cool the wine room. We are setting at 65 tonight in the wine room...house a/c can do better than this unit...your experts never call back and refer us to someone else. We have used your company in the past and never had an issue...we can't seem to get any answers on why this unit cannot keep our cellar cold. The lack of response and information has been extremely poor.

DO NOT buy their WhisperKOOL 8000 ductless ceiling mounted unit!! I'd like to give it a zero star, but I don't have this option. This Whisperkool 8000 ceiling mounted unit equipment is total junk, no one should ever buy one and Whisperkool isn't willing to step up. TERRIBLE. It went into service in the Fall of 2001, and since then we have replaced the condenser pump twice and now it needs a 3rd one, six months after the last replacement. And of course, Whisperkool only warranties the first one, NONE of the replacements. I also had to replace the wine cooler compressor with new LL Dryer in 2022, and Whisperkool wouldn't warranty it because the HVAC company bought it when we started construction on the house and that's when Whisperkool starts its clock, NOT when it's put into service. My HVAC Co has installed 3 of these and they are ALL having the same problem. So if you're building a nice wine cellar, forget the Whisperkool hype and advertising and get a real A/C unit, not this.

I had a fantastic experience—truly outstanding customer service! Eva and the team were friendly, attentive, and went above and beyond to make sure all my questions were answered, and my needs were met. It’s rare to find such genuine care and professionalism. Highly recommend!

I have the SC Pro 2000 unit (In Wall) It keeps my wine perfectly cool. Very easy product to use. I like the quality look and feel as well. Best of all, Customer Service is Outstanding. Highly recommend!