Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
176 reviews
WheelsawaySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Wheelsaway, we bring a proven, hassle-free way to sell old, damaged, or unwanted cars to the U.S. Backed by years of experience in the UK, our team has helped thousands of car owners get fast cash for junk and salvage cars with a simple, transparent process. We believe selling your old car should be quick, easy, and fair. That’s why our specialist brokerage provides instant offers, free towing, and no hidden fees. Whether your car is old, damaged, or simply unwanted, Wheelsaway is here to help you turn it into cash - fast!
Wheelsaway (wheelsaway.com) has 176 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 6 reviews with 3 stars · Clear filters
Not a lot of information for pick up
By Angela W.
Response from Wheelsaway· Aug 31, 2026
Thank you for sharing your experience with us. We’re sorry to hear that the pickup process could have felt clearer. Your feedback helps our team identify ways to make the experience even more straightforward moving forward. We appreciate you choosing Wheels Away.
Wheels away was fine, however the subcontractors that pick up your car, in my case it was coparts, was a hassle with many phone calls and speaking to different people who obviously didn’t take notes to arrange pick up. When they did pick up my car, which had been towed to an auto repair shop, they wrote the check out to the auto repair shop instead of to me. I was lucky with my auto repair shop, not with coparts.
By Kristina D.
Response from Wheelsaway· Aug 14, 2026
Hi Kristina, We're sorry to hear that you had this experience. Please know that we are taking this into consideration for the future. All the best, Wheelsaway
Didn't get the "guaranteed" amount. I was contacted twice by WheelsAway for details about the car. I explained (twice) that the titled owner of the car was deceased and my son was officially the estate administrator who gave me a bill of sale. I was told to have copies of the paperwork when the tow driver arrived. But when he arrived, I was told it was too much paperwork and the price was cut by 20%.
By Susan S.
Response from Wheelsaway· Jun 4, 2026
Hi Susan! Thank you for your feedback. We're sorry to hear you were disappointed with your experience. While we always aim to get the best price for our customers, our offers are based on the information provided about the vehicle during the valuation process. As outlined in our service offering, the quoted amount may change if the vehicle's condition or details differ from those originally submitted, if additional information comes to light during discussions with our team or inspection, or if there are delays between the initial enquiry and final confirmation. We're sorry that you were disappointed with your final price, but we really appreciate you taking the time to leave us feedback. We're always looking for ways to improve our model for our customers, and rest assured, your insights will be taken on board. Thanks again for choosing Wheels Away!
I was given a price and agreed to that. I was told who would pick it up. They never scheduled so I called as instructed and after a few phone calls a time was scheduled and they never showed for pick up. When I called wheelsaway back they were of no help.
By Kathy
Response from Wheelsaway· Apr 22, 2026
We're very sorry this happened. It's not the kind of experience we wanted you to have with Wheelsaway at all. Rest assured, we're looking into what went wrong so we can continue to improve the way we do things. We really appreciate you taking the time to leave us a review, but we're sorry it couldn't have been a smoother experience for you. The Wheelsaway team
It started great with excellent respect and communication. Then it dragged for more than a day that the offer might increase. So, I delayed other options. I had to re-ask what the new offer will be, and I was told nothing had changed. If it's not going to change, just let me know. Please don't make me ask if the deal is dead on your end.
By Texas J.
Response from Wheelsaway· Apr 7, 2026
We're really sorry to hear about the delay in finalizing your offer, but we appreciate you taking the time to leave us feedback. We’ll review what happened so we can learn from it and continue to improve our service. Best wishes, Wheelsaway
Pays to little. Wasted a entire day waiting on tow company
By Jennifer C.
Response from Wheelsaway· Mar 5, 2026
Hi Jennifer, We always try to deliver the best possible service to our customers, so we're very sorry to hear that your experience didn’t meet your expectations this time. We really appreciate you taking the time to share your feedback with us. We'll look into what happened so we can learn from it and do better moving forward. Best wishes, Wheelsaway 😊
