Wheego.comReviews of wheego.com

Hired a car and the car was dirty on the inside. The guy apologised but is this what I paid for? Dropped the car off yesterday and nobody in the office until Tuesday because of the bank holiday. So 3 days after dropping my car off it will be checked!!!

Unfortunately, I feel I was completely scammed by a member of staff at this company. When I went to collect the rental vehicle, a member of staff was there. I presented my UK bank cards, including my credit card, but was told they could not be accepted because they only showed my first initial rather than my full first name. I was then told that I would have to pay double for the rental and pay for a full tank of fuel in order to proceed. What I find extremely suspicious is this: if my cards were genuinely unacceptable because they only displayed my first initial, then why were they suddenly acceptable once I agreed to pay double? If the cards were not valid, surely paying extra should not have changed that. I also paid for a full tank of fuel, despite the fact that I never used it. I returned the vehicle with approximately half a tank remaining, so I was effectively charged for fuel that I never used. When I returned the vehicle, there was nobody there. I therefore had no opportunity to speak to anyone about the fuel or the charges in person. Trying to resolve everything afterwards by email was an absolute nightmare. Getting a response was extremely difficult, and despite raising my concerns and questioning whether these charges were lawful, my concerns were not properly addressed. The whole experience has left me feeling completely ripped off. The explanation regarding my cards, the fact that I was charged double for the rental, being charged for a full tank of fuel that I didn't use, and the lack of any staff member available when I returned the vehicle are all extremely concerning. I strongly warn anyone considering using this company to be extremely careful. Check the terms and conditions thoroughly, question any additional charges, and make sure you understand exactly what you are being charged for before proceeding. In my opinion, the circumstances surrounding these charges need to be investigated. I would not use this company again and would strongly advise others to think twice before booking with them.

Picking car up from Krakow airport was a problem as what they don’t tell you is the min bus to pick you up does not have their name on it. That meant I had to wait 45 mins+ with a couple of phone calls to office before I was picked up. I was warned by some other people in the mini bus when they saw who we were using to avoid them as they had been hit with a £1000 charge for something they didn’t do. When I handed the car back there was a problem as the guy managed to find 2 very minor problems which I’m sure were not due to any fault of mine. There were so many scratches and scuffs of the car it would have been impossible to spot everything. They have since kept my £1464 deposit and I’m now waiting to hear back about how much they are planning to charge me for some damage which would probably cost £10 to fix. Overall a very bad experience and if I go back to Krakow again I certainly will not use this company. Everyone else beware before you book.

Unglaublich, richtige Betrüger. Wenn denen nichts anderes einfällt, sagen die einfach irgendwas um die Kaution nicht zurückzuzahlen, bei mir es zuerst 160 euro abzug weil der Tank leer war,Gottseidank hatte ich vor der Abfahrt vor Ort mit Zeugen Fotos gemacht vom Tankstand,nach Reklamation,hieß es 160 euro abzug weil ich angeblich geraucht ,hätte,ich bin 80 grad schwerbehinderu und habe pflegestufe 3 und natürlich Nichtraucher, der Wagen war nicht -gereinigt, weiß nicht ob mein Vorgänger auch bezahlen musste weil er angeblich auch geraucht hätte,wenn mann in dem Fahrzeug Spuren findet können die monate alt sein,wahrscheinlich kassieren die bei jedem,das geld dafür.Habe angeblich ein Upgrade bekommen habe ein größeres Fahrzeug bekommen aber der stand abseits von den anderen Fahrzeugen neben ebenfalls noch nicht gereinigten Fahrzeugen, mit dem bißchen sprit drin war ich gezwungen bereits auf der Autobahn zu tanken was natürlich viel teurer wurde als wenn ich zuhause nebenan tanken. Eine Versicherung-Pflicht- täglich 40 euro z.b. 40 ×7 Tage 280 Euro, 250 euro Kaution und dann kommt erst die Mietzeit. Unglaublich, ich miete sehr oft immer gleich für einen Monat,das hieße 1200 euro Versicherung die weg sind,Kaution und dann noch ca.1500 euro für die 30 tage mietzeit. Der Schalter im Düsseldorfer Flughafen ist immer fast leer aber einige machen es online und kommen da nicht mehr raus,von der täglichen 40 euro Versicherung steht da ja nichts drin. 312 Bewertungen aber keine einzige 4 oder 5 alle mut schulnoten eine 6 gegeben,Bitte lasst euch nicht verschen von denen!!! Lest die Bewertungen!!! LG Tuncay Kozan 0160 98777378

Die eigenen AGB werden ignoriert, um dem Kunden teure Zusatzversicherungen aufzuzwingen. Fahrzeugklasse wird nicht eingehalten (Kombi bestellt, kein Kombi bekommen), Fahrzeug nicht voll getankt, ich soll dann schätzen, wie voll der Tank war und nachfüllen. Kulanz ist ein Fremdwort, nicht empfehlenswert !!!

Avoid!! I was scammed at gdansk airport. They get you to book with their low prices and then make you buy the extra insurance. The guy literally refused to let us leave with the car unless we bought the extra insurance for almost the same price as the actual car hire. Literally refused to process our booking. He said they’ve got the money for the booking now and if I ring booking.com they won’t give me a refund so I either pay for the extra insurance or no car and lose my booking money. I told them I’m not paying any more than what I’ve already paid and went to another company to hire a car. Wheego are criminal.

Azienda pessima. Ho affittato un'auto con cambio manuale all'aereoporto di Danzica: mi hanno detto di avere solo auto con cambio automatico, costringendo a far guidare il mio compagno. Mi sono travata addebitata sulla carta di credito 108 euro per il conducente aggiuntivo, senza preavviso e quando il problema era loro e non mio. In più non mi hanno restituito ancora i 300 sloti di caparra. Sconsigliatissima.

Hired a car from Malega Airport, the hire rate seemed very reasonable. When we arrived at the hire shop, the car was upgraded and we were asked to increase the insurance for the car. We didn't appect the insurance as this was very high. We did have a charge of €900 charged to our credit card. We noticed the car had damage and told the staff, there we not interested in the damage just said take photos, which we did. When we returned the car we were not aware of any damage, but on inspection one of the staff found a slight scratch on the tailgate that could only be seen in direct sunlight. We disputed this warranted any charge considering the larger damage to the car. As we had a plane to catch we left it and the member of staff said there may be a small charge. When we returned home the €900 charge was taken in full and although we went through our credit card provider to dispute and contacted the claim directly we have not had any refund and would advise to avoid this company, we feel completely ripped off by this company.