I don’t typically leave reviews
I don’t typically leave reviews, but my last interaction with West End Motorsports warrants a positive review. I order a set of 4.5” BAM stick mufflers with zombie baffles. They shipped within a day and indicated to be delivered a couple days later. However, I could not find the package at my home and my neighbor's hadn’t seen it. I contacted UPS and went through the claim process to attempt to find my package or a replacement. After a week of no update I contacted UPS for an update. I was told I needed to contact West End directly. I contacted them and they got involved in the claim on Feb 3rd. After that someone from UPS came to my house to attempt locating the missing package. A few days later I was notified my package couldn’t be located and the claim was closed. Yesterday 2/13 UPS stopped at my house and to my surprise, a replacement package was sent. Their customer service always responded in a timely manner and was polite. Overall the process was painless, but took longer than desired. That’s to be expected when everyone is following their policies and procedures. I would highly recommend them for your parts and accessories.
By Justin L.