West & WillowReviews of westandwillow.com

Quick reply and great service

West and Willow provided the perfect portrait of my little dogs! They were super easy to work with and I was very happy with the outcome. Thank you so much!

West and Willow did a fabulous job on the portrait I purchased for my parents for Christmas! They loved it!!!! The experience was very easy and the end product was fabulous!!!!! The support team was responsive and I couldn’t be happier with the whole process. I will definitely use West & Willow again!

I repurchased a phone case with custom art because the person needed a replacement. The first order in summer was fantastic, so I made an identical purchase for the holidays. I accidentally purchased the holiday order without using a holiday discount, and I attempted to reach out to add the discount but their support was so slow that I just repurchased it and asked them to cancel the first order. They couldn't and offered a discount instead, so I kept both orders for the same item. The first order arrived and the art was terrible. Nothing like the first order in summer (I asked for the exact same art). They painted my gray cat brown, gave her a Hulk neck, and you can see the drastic downgrade in quality from the first artwork and this holiday artwork (again, using the exact same photo). I went back and forth with support to fix the problem and they agreed to redesign the art using the original art from my summer order. That was nice, but I haven't seen the replacement. I've yet to receive the redesigned phone case, but I did receive the second order (remember, I ordered twice), and it came with the exact same subpar art from the rejected order. However, I don't have the energy to go through the ordeal all over again to get the second order also fixed. Now, I'm sitting here with two ungiftable, identical cases and without either redesigned case. Their customer service has also gotten considerably terse. They were friendly at first, but because this has dragged on, I don't even want to deal with them anymore because the tone has shifted. I reached out to let them know I got another case with the rejected art, and wasn't offered a replacement/fix for that one. Was just told, "Your replacement hasn't shipped yet," without addressing that the second order was also problematic. They clearly couldn't handle the holiday demand, and I'm out over $100 without any giftable items and it's already the end of the month. What I want is 2 decent phone cases, but, instead, I have 2 with art that looks nothing like my cat. Loved their stuff enough to repurchase, but the repurchasing experience has turned me from their products.

I paid for but never received my order. I have reached out to customer service multiple times and have received zero response.

Very easy step-by-step ordering process. This is my 3rd order. The first two turned out great!

So easy to download the photo from my phone and then order. Can't wait to surprise my daughter with the photo of her dog.

Super easy to design and order!