I am so impressed with the product that…
I am so impressed with the product that I received from West and Willow! The quality and the portrait are awesome! I would totally recommend this company!!
By Kyle M.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
I am so impressed with the product that I received from West and Willow! The quality and the portrait are awesome! I would totally recommend this company!!
By Kyle M.
Moe did a great job handling an issue w my order. Great response time. Pics turned out fabulous just had a duplicate print issue on mugs that went w each different print. All good. Highly recommend!
By Sheila D.
Beautiful portrait of our family dog and excellent customer service! Highly recommend.
By Jon L.
I ordered this for my husband, a big portrait of his favorite girl, it turned out PERFECT! The artist did an amazing job capturing Holly’s attitude and her little smirk. So beyond happy with what we received!
By Courtney
I would give my experience a 4 or a 4.5 out of 5. I think the customer service at West & Willow is amazing 5/5. I had a minor issue and reached out to Customer Support and they replied quickly and kindly. The portrait itself was very good although the artistic style for each pet was slightly different which I didn't like too much. I won't return or complain about it, but I would have liked both pets in the portrait to be depicted in the same style. But one pet is drawn much differently than the other one which was not good. Other than that, I appreciated the portrait.
By Anonymous
Response from West & Willow· Jan 13, 2023
Hi there, Thank you so much for the positive feedback, despite the issue! We're so happy to have you as a member of the West & Willow family! 🎉
The picture was perfect! I lost my Lucy this past summer and this picture is the perfect tribute to her♥️
By Kari P.
So helpful and great product!
By Lindsay
Great but would like to see a proof first!
By Nancy G.
Response from West & Willow· Jan 12, 2023
Hi Nancy, Thank you so much for entrusting us with your pet's portrait! In an effort to get your order to you as efficiently as possible, we do not offer artwork previews. Guaranteed though that we have extremely talented designers that will bring out the best in your pet. 👍🏼