West and Willow was wonderful and did…
West and Willow was wonderful and did an awesome job with artwork, shipping and making dure we were happy!!
By Theresa F.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
West and Willow was wonderful and did an awesome job with artwork, shipping and making dure we were happy!!
By Theresa F.
The portrait of my dog came out AMAZING!! Every single detail was captured. It was a great way to keep my dog in our memories after her passing. Will definitely recommend to my family members.
By Rosa V.
We love these unique pet portraits! Our family has five portraits of our dogs.
By Cheryl
Portraits of my cats are beautiful! Shipping was fast and the portraits were packaged securely. I ordered another one for a family member’s pet.
By N. H.
Ordered items for Christmas presents. One pkg was lost and was quickly replaced. Loved the photo and the mug. It was a huge hit with my Mother.
By Michael D.
The actual picture was correct but received wrong frame, I ordered a white frame and received a brown frame. I let customer service know, they sent out another one, but this time the frame was black. I let them know again, they wanted to send another one and I said no thank you.
By Dawn
Response from West & Willow· Jan 28, 2023
Hi Dawn, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
Image turned out better than I could have ever imagined! West & Willow created the most perfect keep sale of our beloved pups! From date of purchase to my door, it took 3 weeks (includes creation time!). We absolutely LOVE our portrait!
By Shelby M.
I had a few issues that got cleared up with in hours. I will continue to find gifts for my loved ones here
By Hannah S.