This makes my 4th time to order from…
This makes my 4th time to order from your company!
By Lisa A.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
This makes my 4th time to order from your company!
By Lisa A.
Wonderful customer service!! The initial draft was good but I had a few small changed. They graciously made the changes and sent me a new one free of charge. Will def order again!!
By Kelley H.
I ordered 3 individual pictures. Two out of 3 came out beautiful. However, one of my photos which was my yorkie ( with blonde hair ) and the photo was brown/black. I’m waiting to hear back from them. Hopefully, they can replace it with another photo I sent them. My family has bought several photos of their dogs and they’ve come out great.
By Martha P.
Response from West & Willow· Feb 2, 2023
Hello Martha, We're sorry to hear you are unhappy with your artwork! Different factors can affect the final outcome, including shadows or filters on photos. That being said, we will be happy to work with you on a revision. Please look for an email from us about the next steps.
Wish you had more products. It would have helped me to meet the 100$ free shipping.
By Andrea M.
Response from West & Willow· Feb 2, 2023
Hi Andrea, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
The whole experience was Quick, easy, and provided helpful tips!
By Carissa V.
Quick response and great customer service!
By CT
Looks just like Lola. Couldn’t be happier with my portrait!
By Kaitlin
Easy to order and received very quickly.
By Karen C.