Very understanding
I wasn't happy with the first picture and customer service were extremely understanding and very helpful in helping me through the process to get it right.
By Colleen S.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
I wasn't happy with the first picture and customer service were extremely understanding and very helpful in helping me through the process to get it right.
By Colleen S.
Your team didnt give up and did everything they could to make sure I was satisfied with the art we received
By Dyan Q.
Easy to use website. Looking forward to my finished pet portraits!
By A Marie A.
Amazing likeness of my pup who crossed the rainbow bridge. Highly recommend!
By Wendy M.
Ordered case in November, revived it and it was the wrong size, I Informed the company, they sent out a new case … again wrong size, informed them they were very delayed in getting back to me I asked for a refund since they made the mistake twice and it is now February and I have still not received new case or refund. I do not recommend l
By S P.
Response from West & Willow· Feb 3, 2023
Hi Shauna, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. Kindly check your inbox for an email from us.
The pictures turned out great!
By Wendy B.
They are great at getting back to you with any questions you have! Perfect for Christmas.
By Rebecca
Picture in frame had a little imperfection. The service team never hesitated and offered a replacement one. Great service and client experience focused.
By Francois S.