Wonderful product and great customer service
Responsive, caring customer service representatives made the process delightful. The finished product was great and will last a lifetime!
By Chris C.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Responsive, caring customer service representatives made the process delightful. The finished product was great and will last a lifetime!
By Chris C.
Beautiful portrait of our sweet Denali!
By Tiffany S.
Order process was simple and easy! I have not yet received my order so I cannot yet comment in the finished product! Perhaps you could send these requests a bit later in the process?
By Bruce
Response from West & Willow· Feb 14, 2023
Hi Bruce, Thank you for your feedback, and we are very sorry for the confusion. The first review email was for your shopping experience. You will receive a second review email when your order arrives.
I liked that you kept in contact with me throughout the order and delivery process. I was always informed of the status. The picture of my dogs came out great; would not hesitate to order from this company again.
By Adrienne H.
First time a gift from me has ever made anyone cry. Turned out amazing. Thank you
By Jordan L.
I just received my portrait and it is wonderful. I love it. Thank you so much!
By Kathleen V.
Absolutely loved how it turned out. It was a gift for a friend and she cried when she saw it! Thanks so much!
By Maddy
Hands down the best Christmas gift I ever bought my sisters and myself. They absolutely loved their gift! You captured the personalities of each dog perfectly. Love, love, love! If you are on the fence to buy this, just do it!
By Sue B.