Customer Support
Customer support (April and Carl specifically) we’re AMAZING to work with. After interacting with them, I’d recommend West and Willow to anyone. Great work and communication.
By Kf
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Customer support (April and Carl specifically) we’re AMAZING to work with. After interacting with them, I’d recommend West and Willow to anyone. Great work and communication.
By Kf
Great service!! Have ordered before and I've been super happy with our prints. This last order the frame was damaged and they sent a new one right out!
By Holly C.
still waiting for my digital copy of my mug with no updates.
By ELIZABETH M.
Response from West & Willow· Feb 23, 2023
Hello Elizabeth, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.
Great customer service. This is my 3rd time ordering and I have had a most positive experience every time and I have been more than pleased with the product.
By Elizabeth L.
Ordering was very easy
By Christina A.
It was very easy to place an order with Weat & Willow!! Also I can't wait to get my picture and mug I ordered.
By Lawana F.
They were very willing to work with me to make sure the portrait was perfect. Great service team!
By Samuel
Great customer service. Quick and kind responses.
By Carly R.