Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
West & WillowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
The photo I received made my dog appear much stockier and as if she had long hair. Have a hard time seeing this resemble my pup. Will not be recommending
By Jordan L.
Response from West & Willow· Feb 27, 2023
Hi Jordan, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.
Family loved the portrait!!
By SEAN Y.
There was an issues with my first print. The team from West & Willow went back to their drawing board and re did the portrait of my fur babies. I absolutely love it. Can’t wait to hang it. Customer service was very kind and made sure they got the little details. 10/10 recommend
By Eva M.
Very good experience - I forgot to apply my coupon and emailed the contact . Within a half hour I had a reply and my coupon applied . The picture is lovely! It’s our beautiful golden we lost after 14 years.
By Natalie
It looks adorable! Nicely packaged and framed, and shipped quickly without any problems. I can't wait to surprise my daughter!
By customer
The portraits are amazing. The shipping was fast. I am so obsessed with these portraits of my babies ❤️
By Theresa B.
I purchased the portrait of 3 animals and a cell phone case for my boyfriend. It turned out great! I can’t wait to give it to my boyfriend!
By christina
Pretty much self guided and would have liked to have an in the spot chat as I’m surprised that only one size is offered . I would have liked to order a larger photo but didn’t see the option although site shows customers holding larger sizes
By Sandi T.
Response from West & Willow· Feb 24, 2023
Hi there, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We sent you an email to get this sorted out.
