Speedy response
They responded quickly to my concern and expedited a new print out
By Angela S.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
They responded quickly to my concern and expedited a new print out
By Angela S.
Helpful and made sure I loved the product!
By Alexandria N.
It was super easy!
By JustAnswer Customer: S.
Great and responsive customer service. I messed up, and they offered a nice resolution.
By Melissa
I’ve never been so excited for a piece of artwork. My dogs are perfectly displayed….they don’t look super changed or anything like that. I love this and can’t wait to hang it up!
By Nicole
I received someone else's puppy - your customer service dept has been more than helpful my cover should be shipped in a few days. THANKS
By Karen F.
Website and order are very easy to use! I can’t wait to receive my portrait
By Madison G.
Such an easy process and awesome product!
By Bruce S.