Nice job!
Love my pups pic. Beautiful.
By Bell
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Love my pups pic. Beautiful.
By Bell
2nd order…this time the 3-pack…in honor of the big boy we recently lost. First order was of the sweet boy we lost. Loved it when it arrived!
By Beth J.
Easy to use! Can't wait to see the finished product!
By A. G.
Easy ordering. However it could even be better if you could edit your cart instead of deleting and starting over. I made a mistake with my background color and I emailed customer service immediately. I got a quick response that my order was taken care of and background was changed to what I wanted. Fast service!
By Angie B.
Excited to see a portrait of my little dog, Ruby. I will have it forever! Always wanted a professional picture of her. Easy to order.
By Deborah D.
the shipping part. i had 3 charges for different shippings.
By thuyvi N.
Response from West & Willow· Mar 23, 2023
Hi Thuyvi, We are very sorry for the confusion. Upon checking, you were only charged once.
Website was easy to use! Have yet to heard anything back yet though 😊
By Chloe
Artists were willing to work to get proportion of pets correct. Sent proofs for approval multiple times.
By Suzanne R.