The service was very easy to use and…
The service was very easy to use and the quality of the product is amazing! Thank you
By Francesco G.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
The service was very easy to use and the quality of the product is amazing! Thank you
By Francesco G.
I have never had as great of customer service then what West and Willow offered! Truly, the easiest to work with, quickest to respond and beyond understanding of my concerns with the frame not looking like it did in the example photo. I could give them 1000 stars if I could. Thank you West and Willow!! You have a forever customer :) Also, my picture is AMAZING. Thank you, thank you!
By Kortney R.
Loved our print! Frame got a little damaged in shipping but they were quick to send a replacement. We will definitely use West & Willow again! Makes a great gift 🎁
By Kelly G.
The website made it easy to order a print of my fur baby!
By lisa
Customer service is great and resolved my issue quickly. Just wish I had an idea when I’d be receiving my item after selecting the skip the line option and how much faster I’d actually get my portrait versus opting for regular shipping.
By Aaliyah
Response from West & Willow· Mar 30, 2023
Hi Aaliyah, Thank you for this valuable recommendation! We will make sure to consider this to make our order process more seamless.
Very easy and kind to work with! Love their products and services.
By Megan G.
I have now bought several photos of our family pets and of our friends pets as gifts. Each has continued to impress as the quality and craftsmanship has been outstanding.
By Jaime
Incredibly easy
By Shannon