Amazing customer service!
Had a VERY minor issue with a delivery and they sent out a completely brand new one in frame. They didn’t have to. It was so minor it didn’t need to be done. Amazing customer service! 5/5!
By Rosie
The Fair Hearing score
4.1/ 5
Great
18,273 reviews
West & WillowRating distribution
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What customers rate
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About West & Willow
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
- Also known as
- westandwillow.com
- Website
- westandwillow.com
- Category
- Pet Stores
- Location
- New York
- Listed on The Fair Hearing
- 2026