It was very easy to use….
It was very easy to use….
By jackie T.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
It was very easy to use….
By jackie T.
I had a question before I placed my order, and the response was great and very helpful. The reply was also personal and very nice.
By Mary Cathryn M.
Our initial picture wasn’t to our liking so we reached out to customer support. Andrian did a phenomenal job when we needed to make corrections to our picture. Being able to get a proof prior to production prevented further worries for everyone. I’m incredibly happy with how my dog’s picture turned out!
By Megan J.
design is great. Unfortunately I bought two and spent about $100 and the cases are already chipping.
By customer
Response from West & Willow· Jun 27, 2023
Hi Nilda, We hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
This is the 6th photo I’ve purchased and just love each one so much. Perfect addition to all of the homes they are hanging in 😊
By Teresa W.
Your support team emailed back quickly! Super helpful and attentive!
By Krystal C.
Hello. I am a repeat customer. I ordered two pet portraits previously and they came out perfect. I do recall the last time I ordered a preview of the portraits was sent by email before they were printed to make sure everything was to customers liking. My suggestion is to bring this idea back to avoid any bad experiences.
By Tiffany T.
Response from West & Willow· Jun 27, 2023
Hello Tiffany, We're sorry to hear you are unhappy with your artwork! Different factors can affect the final outcome, including shadows or filters on photos. That being said, we will be happy to work with you on a revision. Please look for an email from us about the next steps.
Functionality does not work on phone. I had to click several times to get items placed in cart.
By Monica S.
Response from West & Willow· Jun 27, 2023
Hello Monica, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.