This is my second order from them and a…
This is my second order from them and a third to come soon. i got this for my neighbours who had just lost Stewie,Great customer service and quality product
By rob D.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
This is my second order from them and a third to come soon. i got this for my neighbours who had just lost Stewie,Great customer service and quality product
By rob D.
only received part order so fat but very pleased with item. Looks great.
By Moira H.
First...I haven't received my order yet, so I don't know what it looks like; Second....no confirmation of order received and when it's coming; Third....don't know how it's being shipped or how to track shipment.
By Molly
Response from West & Willow· Jul 11, 2023
Hello Molly, We are very sorry for the confusion. Upon checking, your order is on its way! Please check your email for tracking details.
Their turnaround time is appalling and misleading. The generic automated responses are also undesirable. Requesting reviews when I haven’t even received my purchase. Then more generic automated responses. Not a cheap purchase. I’m disappointed
By Kristy T.
Response from West & Willow· Jul 11, 2023
Hi Kristy, We are very sorry for the confusion. The first review email was for your shopping experience. You will receive a second review email once your order arrives.
Easy to order, simple to navigate user friendly. Can’t wait to get my product.
By Debbie G.
I have not received any update from when I have ordered. Yet you have sent a review request. This item is taking a long time to ship.
By Rhonny D.
Response from West & Willow· Jul 10, 2023
Hi Rhonny, We are very sorry for the confusion. The first review email was for your shopping experience. You will receive a second review email when your order arrives.
Very easy to use in platform! Beautiful finished product. I have one of my lab.
By Sally
Awful experience. Ordered my pillow on 6/3. Have yet to receive it. Inquired on 6/19; have yet to get a response as to the status
By Jenna
Response from West & Willow· Jul 10, 2023
Hi Jenna, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We sent you an e-mail to get this sorted.