Mabel
Have purchased from you guys before & loved my purchase. Now having a second dog we definitely needed another west & willow on the wall!
By Kirsty F.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Have purchased from you guys before & loved my purchase. Now having a second dog we definitely needed another west & willow on the wall!
By Kirsty F.
Simple choices and site set up well.. odd I paid extra for acceleration but still received note AFTER the fact it will be 2-3 weeks. What is it without the extra fee, 6 weeks?
By BethD
Response from West & Willow· Aug 4, 2023
Hi Beth, We are very sorry for the confusion, and please ignore the automated messages. Upon checking, your order is in the fulfillment stage and ready to ship.
The picture of my saint bernard seems too small. It makes him seem like he is a smaller dog and not massive like he is. The frame was broken but not from shipping as the box was not damaged. Costomer service has been great so far
By Loni M.
Response from West & Willow· Aug 4, 2023
Hi Loni, We hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
#444817 Not only did we receive an amazing painting, the customer service was amazing !! Catherine was very helping and attentive!! Thanks so so much !! We’ll definitely be pursing from you guys again !! 💜
By Sachi D.
Easy to use, clear instructions, always a great product
By customer
Nice and clear instructions. Easy to follow, Very straight forward.
By Paul D.
I loved my pet portrait! It was so perfect and captured her spirit so well! Great quality, and I will be ordering another one again soon!
By Jennifer H.
No information on shipping i.e. how long it will take. Need more examples of portraits on different backgrounds.
By Ilene Z.
Response from West & Willow· Jul 31, 2023
Hello Ilene, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.