Helpful staff and responsive
Helpful staff and responsive
By ERIC R.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Helpful staff and responsive
By ERIC R.
Great product, and great customer service. They quickly fixed some issues with my order. Would recommend.
By Christian
Response from West & Willow· Sep 25, 2023
Hi Christian, Glad to hear we were able to provide you the service you deserve 😁 We're so happy to have you as a member of the West & Willow family!
Easy to upload and order.
By Trisha W.
This pet portrait is incredible. I was scared at first because I wasn’t sure what the final product would look like until I received it today in the mail but it is perfect! I gave a lot of thought at what company and west and willow was the right choice! It also came very fast and it was an easy process choosing the frame and background. Again, I want to say thank you to the artist at west and willow who drew my Bailey Boy he is perfect!
By Lisa N.
This came out better than I expected! I absolutely love it and how my Cooper looks.
By Leslie C.
The site was very easy to use. Love the look of the products. Can't wait get the framed photo to honor my sweet pup.
By Colleen
Too many pop ups and add on options. A simplistic ordering process would be better.
By Alexandra
Response from West & Willow· Sep 25, 2023
Hi Alexandra, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
I ordered a 24x18 with white background & walnut frame, and it came out amazing! The one thing I wished is that you could get a preview of the print emailed prior to creation and shipping, just to make sure that the photos selected for upload are the best option. Aside from that, I still give it 5 stars because of the quality and final product.
By James