Great customer service
Great customer service! I was very unhappy w the likeness of my pet. West & Willow was quick to respond and completely redo my picture. Very satisfied!
By Kerri N.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Great customer service! I was very unhappy w the likeness of my pet. West & Willow was quick to respond and completely redo my picture. Very satisfied!
By Kerri N.
Outstanding creation! Could not be happier with purchase.
By Sue A.
The pictured turned out better than I could have ever imagined! It’s so much better than just your ordinary picture. Even with a filter on one of the pictures I sent you can’t even tell on the final product. Highly suggest!
By Jeremy I.
Fast and easy!
By Suni M.
This is the second time I use West and Willow, and I love the results, it is above what we expect. Also a great fast customer service, with very detailed information on what you ask.
By customer
The buying process was easy- very satisfied!
By Luna
Even better than expected! The artist beautifully captured our beloved pet. Very easy to order and arrived quickly!
By Merle S.
I have always gotten my questions answered quickly. Great service for sure
By MARIAN A.