Easy to order and check before shipping.
Easy to order and check before shipping.
By Kathleen Sue B.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Easy to order and check before shipping.
By Kathleen Sue B.
Love, love , love the product!!!! Thank you!!!!
By Tracey G.
Beautiful, realistic portrait of my sweet girl. Ordered another of my other dog!
By Shelly
Customer service was quick. It was easy to order and very efficient. Would order again.
By Karen A.
Bought this picture recently as a first anniversary gift for my daughter and son-in-law. Was really excited to get this made of my grand pups. When arrived no detail as promised was put into the picture. Looks like a stock photo of a corgi. My grand pup has a white spot on his ear, not there. The other has two different colored eyes, hard to make out. Just disappointed!
By Laura M.
Response from West & Willow· Oct 31, 2023
Hi Laura, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. Kindly check your inbox for an email from us.
The customer service was so helpful and so responsive! I had an issue with my order and they fixed it right away and sent me a new one! I have already bought 2 items from them which I love!
By Maryam F.
Product is cool, staff is great, process was horrible
By Matt H.
Response from West & Willow· Oct 31, 2023
Hi Matt, We are sorry that your experience didn’t quite match your expectations. We would love to know why so that we can deliver a better experience. We are sending you an email now to resolve this.
My boyfriend and I loved the portrait of our baby Hershey! Thank you!
By Tiffany R.