Order with ease
Very easy to order and adjust orders. Excited to see the finished product!
By Brennan B.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Very easy to order and adjust orders. Excited to see the finished product!
By Brennan B.
I just received 2 prints and I am in love! Such great work and nice framing. Other then 1 small scratch on the glass of one, they are perfect. They were packaged really well for shipping to Canada. I will definitely be ordering again in the future. Thank you!
By Deb
Purchase process was really easy. The hardest part was trying to decide what picture should I pick out of the hundreds.
By Danell
LOVE THIS IDEA!! Easy to do, and I am so happy to get this package in the mail. I love the doggie decor.
By Brianna B.
My portrait came out really good, I’m in love with it. It’s everything I wanted it to be! Thank you thank you THANK YOU!!!
By Joseph S.
This was our third pet portrait and was extremely disappointed. The portrait doesn’t look at all like our dog. There response was send another payment and we can redo. No, thank you! Do not order from West and Willow.
By Susan I.
Response from West & Willow· Nov 1, 2023
Hi Susan, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. It was an uncommon instance. We would like the opportunity to investigate your feedback further. Kindly check your inbox for an email from us.
The site is pretty easy to maneuver I only wish I could see what it’ll look like before sending it off to me
By Marsha N.
Great customer service (both kind and quick response)
By Skye A.