Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
West & WillowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Love my mug with my late lab on it. This has helped me so much because I can now see him everyday like I used to.
By Andrea
Response from West & Willow· Jan 28, 2026
Hi Andrea, Oh, I’m so glad to hear that ❤️. It means so much to us that your mug is helping you feel close to your sweet lab every day. Thank you for sharing this with us—it really warms our hearts.
Incredible artwork and customer service! Our order unfortunately arrived damaged, but the issue was swiftly and professionally resolved! Beyond impressed :)
By Marc
Response from West & Willow· Jan 28, 2026
Hi Marc, Thank you so much for your kind words ❤️! We’re really glad you love the artwork, and we’re happy we could sort out the issue quickly for you. Your support and understanding mean the world to us!
I wasn’t given timely attention to the order I placed. The customer service rep did not solve my concerns.
By Amanda K.
Response from West & Willow· Jan 28, 2026
Hi Amanda! Thanks so much for taking the time to share your feedback and I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️ Looking forward to your reply!
My order got sent to the wrong address even though I provided my correct address when ordering. I emailed support and did not get any response. I am now out 156$ and also do not get the picture I paid for of my dog who passed. Very disappointed.
By Avery S.
Response from West & Willow· Jan 28, 2026
Hi Avery! Thanks so much for taking the time to share your feedback! I’m glad to see this has already been sorted by our team, but if there’s anything else you need, we’re always here to help. Thank you for trusting us to make it right ❤️
Placing the order was simple and the finished product was perfect!
By Nancy C.
Response from West & Willow· Jan 25, 2026
Hello Nancy, Thank you so much! We’re glad to hear the ordering process was easy and that the finished product turned out perfect. 😊
Amazing and so real, great job. This is my third time ordering from here and it didn’t disappoint point.
By Teresa C.
Response from West & Willow· Jan 25, 2026
Hello Teresa, Thank you so much for your continued support! We’re thrilled to hear the portrait looks so real and that we delivered again. We truly appreciate you choosing us for the third time! 🐾💙
We love the picture. It looks just like Ozzy and Eddy. So happy with the experience. We will recommend you to family and friends
By Charlotte D.
Response from West & Willow· Jan 25, 2026
Hello Charlotte, Thank you so much! We’re thrilled to hear the portrait looks just like Ozzy and Eddy and that you had such a great experience. We truly appreciate the recommendation! 🐾💙
I was quite disappointed with the whole process; won’t order again. I put my order in and when it shipped it had been 4 weeks due to the holidays so I was very excited to receive it as it was a gift for our close friends who put their dog down unexpectedly due to cancer. The frame was smashed on one corner when I received it due to the shipment travelling a long distance with no padding/cushioning. Simply in a box, in a bag. I filed a damaged claim and they quickly shipped another. This one too had a cracked corner but were fixing this one ourselves. Not worth the $$. Also, the picture itself is nice, but, the font size above the image is sooo small. His name was 3 letters and it looks awkward above the dog picture as it’s so small.
By Brittany
Response from West & Willow· Jan 25, 2026
Hello Brittany, We’re truly sorry for your experience and for the disappointment this caused, especially given the meaningful reason behind your gift. This is not what we want for our customers. One of our Customer Satisfaction team members is currently engaged with your case to assist and ensure your concerns are properly addressed. We appreciate you taking the time to share this feedback.
