Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
West & WillowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Great art, love the quality!
By Kristen A.
Response from West & Willow· Aug 1, 2026
Hello Kristen, Thank you so much! We're thrilled to hear you love the artwork and its quality. We truly appreciate your support and hope to create something special for you again soon! 🐾❤️
It’s perfect! All requested modifications were made once I was sent the preview. So happy with how it turned out 🥹
By Whitney
Response from West & Willow· Aug 1, 2026
Hello Whitney, Thank you so much for your wonderful review! We're so happy to hear you love your portrait and that we could make all the requested changes. It means a lot to us—enjoy your beautiful keepsake! 🥹🐾❤️
Our picture came out perfect .. We would definitely use West & Willow again ..
By Melissa E.
Response from West & Willow· Aug 1, 2026
Hello Melissa, Thank you so much for your kind words! We're thrilled to hear your portrait came out perfect. We truly appreciate your support and can't wait to create another special piece for you in the future! 🐾❤️
The picture was good except the coloring. They put blue, pink and purple streaks in my dogs hair. It was a memorial photo not a party photo. I went back and forth many times asking to remove the odd colors and each time they would change the photo. And they ignored my requests to speak on the phone. The end product had different color eyes, nose, hair. I wax really sad when I saw it. Now I am looking for another company.
By Elsa
Our picture is just beautiful. This is our 5th picture with you all and we will co time to honor our fur babies this way.
By Angel B.
Response from West & Willow· Jul 26, 2026
Hello Angel, Thank you so much for your continued support! It means the world to us that you've trusted us with five portraits of your beloved fur babies. We're truly honored to help you celebrate and remember them, and we look forward to creating many more special pieces for you in the future. ❤️🐾
very slow turn around with art proof; annoying as we did pay $10 for this service
By Vickie P.
Response from West & Willow· Jul 22, 2026
Hello Vickie, We sent you an email regarding your art proof but didn't receive a response. If you didn't receive it, please check your spam or junk folder, or reach out to us again—we'd be happy to help.
3rd one I've purchased and they never disappoint!!!
By Scott D.
Response from West & Willow· Jul 21, 2026
Hello Scott, Thank you so much for your continued support! It means the world to us that you've chosen us three times. We're so happy we could deliver again—enjoy your new keepsake! 🐾❤️
I love what you do for all the animals. thank you. :)
By merylasmithyahoo.com
Response from West & Willow· Jul 21, 2026
Hello Mery, Thank you so much for your kind words! It truly means a lot to us. We're honored to create special keepsakes celebrating the animals we all love. 🐾❤️
