A million times amazing they come out…
A million times amazing they come out so good and so detailed I’ve bough lt 3 frames already
By Jennifer C.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
A million times amazing they come out so good and so detailed I’ve bough lt 3 frames already
By Jennifer C.
Loved the product. Great customer service communication. And timely shipping. Thank you!
By Christina D.
I ordered this as a gift for my daughter and it came out so much better than I ever imagined. The detail is absolutely amazing!! I highly recommend you.
By Teri D.
West and Willow makes the cutest digital prints! I’ve ordered 5 total and have been so happy with how they turned out. The customer service team goes above and beyond to make sure everything is exactly right. I was a little disappointed with one print upon arrival but they were excellent and quickly got a replacement done for me. Will always recommend!
By J P.
It’s perfect 😍
By Yuri M.
Such a great gift. My friend just adopted this adorable dog and the mug beautifully reflects this cute pup. They are so happy with this cute addition to their household!
By Michelle J.
Amazing portraits and arrived fast!
By Alex
Honestly was expecting a little better quality for over 100 dollars. I didn’t even choose the biggest size. It showed up with a beat up box, a chipped corner, and the frame is a little sloppy. There’s a gap between the pieces of the frame that connects. It’s annoying. Oh well, I used a sharpie to cover the chip and gave it to my mom.
By Charizard
Response from West & Willow· May 22, 2024
Hi Charizard, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.