Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
West & WillowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Very nice quality picture and timely turnaround!
By April M.
Response from West & Willow· Feb 28, 2026
Hello April, Thank you so much! 💛 We’re thrilled you’re happy with the quality and turnaround — we truly appreciate your support!
You fixed the photo no questions asked great customer service
By Mandy T.
Response from West & Willow· Feb 28, 2026
Hello Mandy, We’re so happy we could make that easy for you! 💛 Thank you for the kind words — we’re always here to help!
How are you asking me for a review when I ordered almost two weeks ago and have no update on my order whatsoever?
By Tr
Response from West & Willow· Feb 23, 2026
Hello Tr, We’re so sorry for the confusion! 💛 Your order is currently in production, and we’re actively working on it. You’ll receive an update with tracking information as soon as it ships. We truly appreciate your patience!
I love the picture. This is our second portrait from West & Willow. I cant wait to give it to my daughter.
By S C.
Response from West & Willow· Feb 23, 2026
Hello S Chaffee, Thank you so much for coming back for a second portrait! 💛 We’re so happy you love it — we hope your daughter absolutely adores it too!
This is our 3rd purchase from W&W and it certainly won't be our last! They went above and beyond this time with the customer service and the final product was exceptional.
By cathryn
Response from West & Willow· Feb 23, 2026
Hello Cathryn, This means so much to us 💛 Thank you for your third order — we’re beyond grateful for your continued support! So happy our team could go above and beyond and that you loved the final piece!
Great quality
By Sarah
Response from West & Willow· Feb 23, 2026
Hello Sarah, Thank you so much! 💛 We’re thrilled you’re happy with the quality — that means everything to us!
The picture itself was great! The only reason I can't give them a 5-star is that the frame it arrived in was not put together correctly. Two corners of the frame were not flush.
By Alexis W.
Response from West & Willow· Feb 23, 2026
Hello Alexis, I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️ Looking forward to your reply!
My original order arrived damaged, but the customer service I received was 100%. They quickly remade my order and shipped. Very pleased! Thank you!
By Chantel F.
Response from West & Willow· Feb 23, 2026
Hello Chantel, Thank you so much for your patience and kind words! 💛 We’re so sorry your original order arrived damaged, but we’re glad we could quickly make it right. So happy you’re pleased with the final result!
