The best portrait of my pet we have…
The best portrait of my pet we have ever had.
By jennifer A.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
The best portrait of my pet we have ever had.
By jennifer A.
The print sent to us looked nothing like the photo. We contacted customer service twice, but they never responded. Will never buy anything from them again
By James H.
Response from West & Willow· Jul 2, 2024
Hi James, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
This experience of purchase was of great quality and timely delivery.
By Dawn H.
Great result from the photo I provided and the expedited order worked out well for a birthday gift. Thanks!
By Matt
My friends beloved yorkie, Toto died recently and i wanted to give her something special. Well, the picture of Toto was beyond beautiful. It captured his sparkeling personality perfectly. She loves it and so do i. I dont have my own pet but am auntie to many and i will be gifting them your beautiful pieces of art.
By Kandace L.
The whole process was easy and smooth and the end product? Fantastic! We love the painting!
By Wallace C.
Amazing, beautiful art!!
By Vicky N.
Had to have artwork redone. Was really an issue with the photo provided. But they redid the artwork and replaced my item promptly and professionally wonderful customer service
By Andrea S.