West & WillowReviews of westandwillow.com

New York

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4.1/ 5

Great

18,273 reviews

West & Willow4.1Great

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About West & Willow

It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.

West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.

Also known as: westandwillow.com
Website: westandwillow.com
Category: Pet Stores
Location: New York
Listed on The Fair Hearing: 2026

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West & Willow reviews

18,273 approved reviews, newest moderated first

Jun 14, 2024
Awesome!
Awesome!! Love it!!!
By SMK
Jun 14, 2024
Not worth the money
Quality is not what I expected not worth the money
By Mrs. D.
Response from West & Willow· Jul 4, 2024
Hi Frieda, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Jun 14, 2024
I am so happy with the outcome
I am so happy with the outcome! Provided a pic of two doggies and you guys were able to capture exactly what they look like. It’s a gift for a friend who I’m sure is going to love
By Yuviza G. V.
Jun 14, 2024
Picture & mugs…
Picture & print was very bland on the mug. 8x10 portrait was also bland.
By CHRISTINE B.
Response from West & Willow· Jul 4, 2024
Hi Christine, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Jun 14, 2024
The frame is broken
The frame is broken - the picture itself is adorable - I had to file a claim
By Kelly B.
Response from West & Willow· Jul 4, 2024
Hi Kelly, We hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
Jun 14, 2024
only regret was
Only regret was not getting a larger size! Super cute!
By Yvonne G.
Jun 13, 2024
I selected the hand drawn picture
I selected the hand drawn picture. It did t resemble the picture I sent but rather looked like a generic version of my breed. I expected more detail and resemblance to my dog.
By L H.
Response from West & Willow· Jul 4, 2024
Hi Higdon, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Jun 13, 2024
Good Quality
Looks so good! True to picture! Love it so much
By Alison N.

West & WillowReviews of westandwillow.com

Rating distribution

What customers rate

About West & Willow

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West & WillowReviews of westandwillow.com

Rating distribution

What customers rate

West & Willow reviews

Awesome!

Not worth the money

I am so happy with the outcome

Picture & mugs…

The frame is broken

only regret was

I selected the hand drawn picture

Good Quality

About West & Willow

More in Pet Stores

Boomerang Pet ID Tags

NaturalPetWarehouse.com

ArcataPet.com

Sweetpetclub

West & Willow reviews

Awesome!

Not worth the money

I am so happy with the outcome

Picture & mugs…

The frame is broken

only regret was

I selected the hand drawn picture

Good Quality