Great like always!!
Great like always!!
By Paul F.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Great like always!!
By Paul F.
Product came out amazing. A+++
By Michael C.
The Pet Portrait turned out incredible. It looks amazing.
By Tanika E.
I’m a repeat customer and am always happy with the results. As well as the quick turnaround.
By Amy
The portrait was so beautifully done. Really embodied our beloved cat.
By J I.
I love the concept. The picture is cute. I was expecting something a bit different, but it might be the picture I chose. Overall it's cute, but a bit overpriced in my opinion. I would think it's worth about $35 for the 8x10. That being said, this is the first thing I have bought. It looks cute, packaged well, and I would consider doing it again, I would pick a better picture and shop around for a better price. The company seems okay to me. :)
By J. H.
Response from West & Willow· Aug 20, 2024
Hi Jennifer, Thank you so much for the kind words! Reading this totally made our day. 😊
The finished product is outstanding! Love the two dogs. Even though it did take longer than expected due to computer issues at W & W end, the wait was worth it.
By Beth S.
I sent it several emails but never got a response until late and by that time the portrait was already sent out. I was unhappy about the neck portion and had sent in another picture but artist didn’t use. I would like to have it redone or else get a refund.
By Unhappy C.
Response from West & Willow· Aug 20, 2024
Hello Dorian, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address associated with your order.