Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
West & WillowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Very happy with our purchase. The quality of the picture and the frame were both very good.
By Tony
Response from West & Willow· Mar 26, 2026
Hello Tony, Thank you so much! We’re thrilled to hear you’re happy with your purchase and that both the print and frame quality met your expectations. It truly means a lot to us! 🐾💛
It's perfect. We have 4 portraits done and we couldn't be happier with everytime
By Jessica S.
Response from West & Willow· Mar 26, 2026
Hello Jessica, Thank you so much! It means the world to us that you’ve trusted us with four portraits—and that you’ve loved each one. We’re so happy to be part of celebrating your pets! 🐾💛
We love our West & Willow pieces we had done of our dog and cat. They look great in our livingroom and we are so happy with the final product.
By Taylor
Response from West & Willow· Mar 26, 2026
Hello Taylor, Thank you so much for your kind words! We’re thrilled to hear your West & Willow pieces turned out beautifully and have a special place in your living room. It means a lot to us to be part of celebrating your dog and cat 🐾💛
Fantastic Product! Made a wonderful keepsake gifts of our pets! Thank you for a great product and excellent service! Would definitely buy from again and recommend!
By Kim V.
Response from West & Willow· Mar 18, 2026
Hi Kimberley! Thank you so much! We’re so glad you loved your keepsake and had a great experience 🐾 We truly appreciate your support and recommendation!
I couldn’t be happier with the custom dog portrait I received from West & Willow—it was hands down one of the best Christmas gifts I’ve ever gotten. The attention to detail is incredible, and they captured my dog’s personality perfectly. It genuinely feels like more than just a picture—it’s something really special that I’ll keep forever.
By Alex R.
Response from West & Willow· Mar 18, 2026
Hi Alex! Thank you so much for your kind words! We’re absolutely thrilled you loved your portrait and that it captured your dog so perfectly 🐾 It means the world to us that it’s something you’ll treasure forever!
Camille and the company were amazing. They worked on the photo until I was completely happy with it and they even upgraded the size for me. I would recommend them for any of your animals portraits
By Traci F.
Response from West & Willow· Mar 18, 2026
Hi Traci ❤️ Thank you so much for your lovely review! It was truly a pleasure working with you, and we’re so glad you’re happy with the final portrait 🐾 We really appreciate your recommendation and support!
The green t-shirt I ordered turned out great. I ordered a black sweatshirt and there is part of the embroidery that is black that I wasn't aware of so you can't see part of the dog. It would be nice to maybe get a proof before shipping.
By Jessica L.
Response from West & Willow· Mar 18, 2026
Hi Jessica❤️ Thank you for your feedback! We’ll take your suggestion on board about sending proofs before shipping to help avoid this in the future. Thank you for helping us improve!
I love the quality of the portrait of my pets, it truly captured them. The only reason I didn't give 5 stars is because I never received any communication that orders was received, processed and so forth. I am also still waiting on my digital print.
By Mary P.
Response from West & Willow· Mar 18, 2026
Hi Mary! Thank you for your feedback! We’re so glad you love the portrait and that it captured your pets perfectly 🐾 We’re sorry for the lack of communication—just to let you know, we’ve now sent the digital download. We really appreciate your patience and will make sure to improve our updates in the future! ❤️
