Fast delivery
Fast delivery! I had my product in less than 10 business days.
By Becca P.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Fast delivery! I had my product in less than 10 business days.
By Becca P.
Very happy with my purchase! Highly recommend 😊
By Clare
My pet portrait was better than expected! What a wonderful way for my family to remember my beautiful girl Ava. Thank you!
By Heather R.
The end result is very good. The portrait looks great, the print of the image on the mug, and overall quality of the mug doesn't really match the rest of the package. For those who pay extra for the digital download, you should consider giving customers the ability to preview what the final image will look like and approve it before it goes to print.
By Gino P.
Response from West & Willow· Sep 17, 2024
Hi Gino, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
Amazing product! It captured our Lucky dog so perfectly! Quality is outstanding, too! I will cherish this forever! Thank you!
By Jessica S.
I ordered a picture of my two dogs and was a little skeptical when I read you didn’t get to see a “proof” before delivery, but bought one nonetheless. It turned out amazing and I have been showing everybody the framed picture that is now hung up in my living room.
By Spencer
Pictures look absolutely amazing and arrived in a timely manner. The entire process was super easy.
By Karen R.
Perfectly captured my pets!
By Tina B.