Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
West & WillowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Haven’t been given a date for delivery 2 weeks after order. No update at all then you ask for a review
By Clayton H.
Response from West & Willow· Oct 18, 2024
Hi Clayton, We are very sorry for the confusion. The first review email was for your shopping experience. You will receive a second review email once your order arrives.
Quality of prints and frame are strong. They came wrapped well and were well protected in transit.
By Courtney M.
Crack on the sides
By Nandini
Response from West & Willow· Oct 16, 2024
Hi Nandini, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Disappointing and not what I was expecting. The frame is poorly made and the seams don’t fit together at the corners. I also wasn’t expecting the face of the frame to be plastic of some sort rather than glass. Not the quality I expected for such a high price.
By Kim
Response from West & Willow· Oct 16, 2024
Hi Kim, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Ordered a portrait of our two puppies for my daughter’s birthday. Was informed by the company that my order will arrive in two to three weeks. Waited three and a half weeks. Finally decided to reach for update. Two days after emailed sent, got a response that the photo of one of the pups was not a good quality and asking me to send new photo. Was never contacted prior to my inquiry. Of course I got upset, the gift at this point wouldn’t arrive on time. I had to file dispute with my credit card. Horrible customer service. As per company reply, My order number # 579919. Order was placed on August 24th.
By Anna S.
Response from West & Willow· Oct 16, 2024
Hi Anna, I am sorry to hear of this matter! We cannot locate your account at the moment. Kindly update your review with an order number or reply to the email we sent you here.
Picture provided and the end result didn’t look much alike :( I provided a full body, frontal shot and got a portrait of face only. No communication from seller that this was going to happen. Overall quality of frame and print looks rather cheap too, which is such a disappointment as this was a present for someone. Overall, nice idea but end result unfortunately very underwhelming.
By Jas
Response from West & Willow· Oct 16, 2024
Hi Jas, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We sent you an e-mail to get this sorted. We would like the opportunity to investigate your feedback further.
Love my picture of my doodles so much !
By Nickole S.
Excellent customer service. Highly recommend
By Henry
