The artwork turned out great!
The artwork turned out great!
By Customer
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
The artwork turned out great!
By Customer
This is my third portrait I have ordered. Every one of them has been fantastic.
By Kim
Beautiful remembrance!
By Anne
You reported that the item was delivered however it was never delivered to my home. You took my money and didn’t deliver the product.
By Travis K.
Response from West & Willow· Nov 13, 2024
Hello Travis, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.
Love the picture of our budgie. Good quality and quick delivery. Thank you!
By Shane
The picture that I received of my dog shows my dog being very sad. My dog was not a sad dog.
By Gene C.
Response from West & Willow· Nov 13, 2024
Hello Gene, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address associated with your order.
The drawing of the dog looks great but the paint is too dark and so didn’t turn out the way I hoped
By Samantha W.
Response from West & Willow· Nov 13, 2024
Hi Samantha, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Everything was amazing! The picture of Sadie, the frame and delivery! Outstanding!
By Louise F.