So happy with my purchase
So happy with my purchase. I made a quick change and the customer service was friendly and fast!
By Christy H.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
So happy with my purchase. I made a quick change and the customer service was friendly and fast!
By Christy H.
Great quality and beautiful design!!! We love it!!
By Geraldine C.
A beautiful picture of our dear Addie! You got it right down to the black spot on her nose. Love it.
By Betty Van S.
The picture came out so good and came very quickly.
By Sandra V.
Made my friend’s day! Such a wonderful way to celebrate her dog’s life. Thank you for a fabulous product!
By Kristen T.
They did such a great job, capturing every detail! Will definitely buy from them again!
By Miranda
The pic of our fur babies is beautiful looks just like a photo. Thank you very much.
By Laura
Pretty pic but does not capture an image of the real animal. Not overly pleased. This was the second set of pics of Levi I ordered. Not pleased with the first set. All look more like just a pic of a husky.
By Roberta B.
Response from West & Willow· Nov 17, 2024
Hi Roberta, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.