Better than what I imagined
Better than what I imagined! I never trust the online shops, but it’s so good!!! My daughter will be thrilled! I love the detail and simplicity!
By FTB
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Better than what I imagined! I never trust the online shops, but it’s so good!!! My daughter will be thrilled! I love the detail and simplicity!
By FTB
The finished product was better than I ever expected. Fast shipping.
By Joy W.
I have ordered 4 times from west and willow. This is the 2nd time that the color of the dog is wrong. Thus, I have had 2 VERY good experiences and 2 bad. The time and frustration of re-doing the wrong ones is outweighing the benefit.
By Todd M.
Response from West & Willow· Dec 12, 2024
Hi Todd, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Beautiful picture
By Sara T.
The detail of our dogs is amazing right down to a black spot that's on my white lab's nose!! I wish I had more pictures for them to do, I love it!!
By Sara G.
Shipping was fast and the quality was good but the picture was off center but overall great.
By Andria R.
Response from West & Willow· Dec 11, 2024
Hi Andria, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Easy to order, and came out so amazing! Can’t wait to include this stunning photo of my late dog in our home 💕
By Kat
Wonderful items made of my pet friends. Would recommend
By Carol L.