Although I haven’t received my order
Although I haven’t received my order, they were very helpful in making sure the order I placed was correct. I’m excited to see the final product.
By Mike W.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Although I haven’t received my order, they were very helpful in making sure the order I placed was correct. I’m excited to see the final product.
By Mike W.
I was told I would receive my digital download when the order shipped. I have emailed twice. The order shipped several days ago and is set to arrive today. I need the image for something time sensitive and I am still waiting.
By Joanne
Response from West & Willow· Dec 19, 2024
Hello Joanne, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address associated with your order.
This is my second purchase and I'm always satisfied with the work and care this team puts into their products. Fast, quick, and easy process from beginning to end. Would definitely recommend to anyone.
By Alessandra V.
The picture came back and looked so much like our grandpuppy. It is beautiful.
By Amy O.
I trusted that my 4th print would be a good as others. Well I was wrong. It didn’t look like our cat at all. Wrote a review and customer support emailed me. I responded with no reply. Completely ghosting me. It’s not cheap and was a Christmas gift for my daughter. So disappointed. Not worth the risk and frustration.
By DetBuck
Response from West & Willow· Dec 16, 2024
Hi Det, I am sorry to hear of this matter! We cannot locate your account at the moment. Kindly update your review with an order number or reply to the email we sent you here.
Excellent product! Cannot wait to gift it to a family member!
By Terry L.
The quality of our portrait was amazing. We are so excited to share this as a gift for our friends.
By Katie
Looks so much like the picture we sent. 100% recommend!
By Michael B.