BROKEN FRAME
BROKEN FRAME
By JENNIFER Y.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
BROKEN FRAME
By JENNIFER Y.
Awful.. after I placed the order no one contacted me for 4 days.. then… they tried to say that’s the policy. No phone. Number to call and speak with an actual person. .:: picture does not look like our dog !
By Laci S.
All animals portrayed looked exactly like them. Beautiful work. Thank you
By Decline
I love my order, the necklace is perfect. It is beautiful, quality and is an amazing likeness to my friend’s dog. I bought this as a gift and am so happy with it. The ordering process was so easy. My friend loves her gift and thinks it is very special!
By Filmgirl
Been almost 7 years since Dakota crossed Rainbow bridge. This print is a daily reminder of my best friend.
By Bob B.
We had a wonderful experience with West & Willow. We had two portraits done and they are both excellent. We are so happy with them. Thank you for capturing each one so perfectly.
By Customer
Arrived very quick, I had some questions about my order that were answered within great timing, and my portrait is beautiful!!!
By Samantha V.
I ordered this on Black Friday and I have still not received it (mid-January)
By Jennifer W.