Exceeded expectations
Quick to ship. Beautiful product. I’m buying another!
By GMartinez
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Quick to ship. Beautiful product. I’m buying another!
By GMartinez
West & Willow is an amazing company for your pet's portraits! One of my portraits did not come out the way I envisioned and they worked with me to re-do the portrait. Their customer service is exceptional! Thank you for making this purchase a seamless one.
By Nikki
Love the print. It was a birthday gift for my husband and he loved it!
By Dianne A.
Customer service is great
By Donna L.
Great customer service!! They want their customers to be happy with their purchase and will do anything to make things right if u r unhappy with the final product.
By Jackie
Stunning picture! I had four pups in my print. I chose the black frame. There was a chip on the frame. Looked like it happened when packaged possibly. I used a black sharpy to color it in.
By Cee
What I loved most about this company was their customer service. I ordered two custom embroidered sweatshirts as gifts but was not satisfied with the outcome of one them. I voiced my concerns and they worked with me to remedy the problem. The associate who worked with me was responsive and understanding. The product itself was high quality, and the recipients loved them!
By Melissa
Turned out perfectly, so freaking cute!!
By Tom F.