I was not pleased with the mug
I was not pleased with the mug. Under the name Ellie were two letters P M. I emailed about my concern but did not get a response.
By Carol K.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
I was not pleased with the mug. Under the name Ellie were two letters P M. I emailed about my concern but did not get a response.
By Carol K.
Ordering was very easy and the finished product was shipped very quickly. Quality was excellent.
By Thomas H.
No digital download has been sent. Not happy with the picture itself. Poor communication.
By Marisa
Easy to use, team uber responsive
By Carol M.
Cute. I like the quality of the actual poster material. My dogs picture could have been done better with a bit more detail imo, but we can atleast tell it’s her. I will still hang it. But I expected more for price
By Jas N.
They did an amazing job creating art of my dog. Now I can bring my pup with me when I’m missing her.
By Kilie S.
I have bought 4 doggie portraits prior to this current one I just ordered. I am beyond happy with my previous orders. Unfortunately my most recent order did not live up to my expectations. The portrait of my Labrador is smaller in size compared to my smaller dogs (shih tzu) and (rat terrier) so it looks very goofy next to the other portraits. You would think the labrador would be larger then the small dogs. It's like they shrunk his head so there is more empty space then portrait. I have 4 more to order as we have 9 dogs but am hesitant to spend the money now.
By KELLY
We are very pleased with the quality of the artwork we ordered.
By Book Lover In V.