Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
West & WillowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
They sent the wrong dog picture. Wasntt our pet.
By J. C.
Response from West & Willow· Jan 6, 2023
Hi there, We are very sorry about that. Upon checking, your replacement order had already been delivered. Please check your email for more information.
The picture of the dog itself turned out great. However, the first frame they sent was cracked and had an incorrect background. When they sent a replacement, 2 places were cracked and the background was still incorrect. Customer service rep was really nice and they sent the replacement quickly, but unfortunately received a messed up order again.
By Carley
Response from West & Willow· Jan 6, 2023
Hi Carley, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. Kindly check your inbox for an email from us.
I never received my digital download
By C F.
Response from West & Willow· Jan 6, 2023
Hello there, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.
great product
By JennaHartman
I needed the portraits before Christmas and west & willow made that happen! My grandma absolutely loved her portrait of her dog on the other hand there was a small mistake on my portrait for my dog. I contacted West & Willow about it and they fixed it! Great customer service and fast! I will definitely use West & Willow for any future portraits! Also the turn out is SO adorable and the perfect gift!
By Ambrosia
Great customer service! Our product was slightly damaged upon arrival. I reached out and they immediately responded and are sending a replacement. We are so happy with the picture of our girl. It was the favorite Christmas gift for the family! Can’t wait to hang it up!!!! I’m telling all my friends with pets to order one!
By Christina D.
ZERO STARS! They refuse to issue a refund even though I received damaged frames, incorrect artwork and now Christmas has passed with no resolution. Total scam. I want my money back.
By April R.
Response from West & Willow· Jan 6, 2023
Hi April, We would like the opportunity to investigate your feedback further. We just sent an email to the address on file. Please get back to us at your earliest convenience.
I have yet to receive my order. I placed it on 12/10 at midnight. This was for 2 Christmas presents. I expect a discount!
By Jill N.
Response from West & Willow· Jan 6, 2023
Hi Jill, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.
