Wish I had checked here before buying
Wish I had checked here before buying! They took the money then canceled me! Email with no explanation.
By Selina P.
Response from Wesleyvirgin· Aug 27, 2026
Hey Selina, Wes here. I'm truly sorry you were charged and then had your order canceled with an unexplained email; that is not the experience we want for anyone. I want to help get this sorted and understand what happened. If you can share the purchase email and charge date or order number, we can investigate further. Please email [email protected] with the subject line "TP Escalation - Wes," include your purchase email and the charge date or order number, never card details, and I am personally alerting the team lead today. Much love and respect, Wes Virgin.



