Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
444 reviews
WesLend FinancialSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Why Choose WesLend Financial?Since 1999, Lenox/WesLend Financial's dedicated service, expertise and dependability not only keeps our customers by our side but also brings us referrals from their family and friends. With so many loan options including no closing cost options* and low rates, our services are able to help a wide range of people obtain their homeownership goals. Our multiple mortgage loan options include: No closing cost mortgage loans*, Fixed and Adjustable Rate mortgages, FHA, VA, USDA and Jumbo mortgages as well as Reverse Mortgages. Let's achieve your financial goals together. *No closing cost options are NOT available in Washington.NMLS #3304We'd love to see you on our site!Get My Free Mortgage QuoteNo Closing Cost MortgageGet Today’s RatesRead Our Blog
WesLend Financial (weslend.com) has 444 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 14 reviews with 3 stars · Clear filters
I have refinanced many times. This refinance had more paperwork (60+pages) than I have ever had on a previous refinance. There were numerous times back and forth with paperwork, extending the time to complete the process I wanted to cancel the refinance many times, fortunately Brad kept me calm and I got thru the process. ---PAO---
By Paul
Thanks! It's Done!
By Customer
Overall smooth business transaction. It is unfortunate that as a consumer we are nickle and dimed to death by fees, not all associated to WesLend Financial of course. It is advertised that you pay no closing cost or lender's fees but the reality is you do. They are just outside of your loan which mine equaled almost a 1/3 of the money purposed to get out of debt so it provided even less to work with in the end. WesLend Financial did their job as a business and I as a customer paid for the service!
By customer
Spent too much time following up. Communication on the progress of the loan was difficult. I don't feel I should have to prompt responses for updates but should be kept updated as we went.
By Michael
Response from WesLend Financial· Dec 27, 2017
Hi Michael, thanks for your feedback. Communicating with our customers each step of the way is a top priority. We would be happy to further discuss your concerns and answer any questions that you may have. Please email us at [email protected]. Thank you.
Up to the settlement, the experience was very good. Underwriters added that my Amex bills were to be paid via settlement. We pay our monthly bills in full. The initial settlement sheet double listed Amex accounts and in the end you sent me the Amex check to use to pay out monthly bill. Ridiculous. also I INQUIRED AS WHY THERE WERE SETTLMET COST CHARGED SINCE YOUR ADS SAY THERE ARE NO SETTLEMENT COST OR FEES. NO 0NE HAS RESPONDED TO THAT E-MAIL.
By Howard M.
Response from WesLend Financial· Nov 16, 2017
Hi Howard, we’re glad that we were able to address your concerns. Please let us know if you have any other questions or concerns. Thank you.
Not sure why I'm asked to rate a company prior to the completion of my loan, secondly, they advertised as no closing cost, however, I have closing cost. It makes no sense to charge closing cost based on credit scores. The process has taken longer than expected. I'm just hoping to get through this process
By Anthony
Response from WesLend Financial· Aug 11, 2017
Thank you for your valued feedback Anthony. We often ask our customers for feedback during various parts of the loan process. Our goal is to always provide excellent service from start to finish. Every loan is different based on your individual needs. Generally, all loans are subject to underwriting review and they must also adhere to the loan’s applicable program guidelines before a final approval decision can be made. Thank you again for taking the time to provide us with your feedback. Your Mortgage Advisor has been in touch. If you need further assistance, please let us know a good time to contact you by emailing [email protected].
Need better communication.
By george J.
Response from WesLend Financial· Aug 4, 2017
We appreciate your time in providing us with your feedback. We’d like to make sure that all your questions or concerns are addressed. Can you please email us your loan number and property address at [email protected] so we can look into the specifics of your loan, and have your Mortgage Advisor contact you? Thanks again for your time.
The process was too long. Wished to deal only with one person, they did not communicated well. I had to provide the same information several times to different people. This is hard to do when you have a full time job.I'm still waiting for mortgage payment coupons to send my payment.
By Customer
Response from WesLend Financial· Aug 3, 2017
We appreciate your time in providing us with your feedback. Timely service to our borrowers is our priority. Your Mortgage Advisor will be in contact to help answer any questions that you may still have. Please provide us with the best time to contact you by emailing [email protected]. Thank you!
