Mira was extremely helpful and together…
Mira was extremely helpful and together we resolved the issue. Thank you! J. Shelton
By WEBCLIENT
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
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787 reviews
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WePay is more than just a payments API. We deliver Fraud Protection, a great User Experience, and world class Support.
WePay (wepay.com) has 787 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
787 approved reviews, newest moderated first
Mira was extremely helpful and together we resolved the issue. Thank you! J. Shelton
By WEBCLIENT
The most unprofessional thing/place/site I’ve ever dealt with. They took my money from another customers payment, then over a month after my customer showed me his credit card has processed payment they were still going into my acct and trying to withdraw money. They obviously don’t have professionals to talk on phone because everything is standard response via e-mail 3-5 days later. This is a Chase company. Glad the government bailed them out so they can keep ripping off the everyday working man.
By Matthew B.
Response from WePay· Aug 8, 2018
We're sorry to see this, Matthew! Unfortunately, when a chargeback is filed, it can take some time for us to receive an update from the payer's card issuing bank. Our support team is in the process of obtaining an update for you. Please anticipate follow up as soon as we do.
Very helpful and quick response. Mira was a great help with the issue we were experiencing. Thank you for the great service!
By Tanya B.
WePay is so simple that it abstracts away features and details that I actually sometimes need to access. Its connection with Action Network is too opaque, as well, although that is largely Action Network's fault. However, Selene in "customer delight" was extremely helpful when we had in issue with two lookalike accounts. Thanks, Selene!
By Nathan G.
I experienced difficulty with withdrawing from the GoFundMe account. I sent two email before getting a response. I received a reply from Biff. Amazing. We were able to eliminate the error I made, and solved the issue. Biff, thank you for your patience and assistance.
By Dennise
Had a situation occur in my WePay account. I submitted a service ticket and was promptly helped. Oliver made it quick and easy.
By Chad L.
Mira made the process easy. She was prompt and helpful. Thanks!
By Sarah
Courteous and helpful support. Email only and a little slow on the replies - thus 4 stars. Should have a 24 hour response guarantee. They did resolve my problem and were very nice about it.
By Adam P.