WePayReviews of wepay.com

Excellent customer service offered by Chad, This is the kind of quick and totally responsive service that everyone hopes for, but, unfortunately, we can't expect.

Wepay is the absolute worst. I'll do everything in my power to keep people away. The company is supposedly a chase partner yet chase bank lays no claim to them. No way to contact them and their customer service is literally non-existent. What a joke!

I manage a non-profit that runs summer camps. Due to COVID-19, there were parents who registered their kids for camp but decided to not send them, so refunds were required to be issued. Since some of these parents had registered their kids months ago, I could not manually refund them myself and required Chad's assistance. He was efficient, kind, and super helpful! I thought it was going to be a painful process, but I was wrong thanks to Chad's help!

Chad helped me to resolve a charge on my MC that I didn't recognize. He was prompt, thorough, and professional. My first request to WePay produced only a 5 year old charge, but Chad quickly found the current charge for me and forwarded the information. He even gave me complete contact info for the organization making the charge in case I needed more information. I would be happy to work with Chad again if I should ever have another issue to be resolved. Thank you Chad!

I reached out to WePay for an issue with a refund that had been processed. I worked with Seán to resolve our issue. My only complaint is we were not able to receive immediate assistance. However, once we were connected with Seán he responded quickly to my emails and was professional. He was very patient as I was communicating with an outside agency about their refund we processed via WePay. He was friendly, kind, and thurough in all communications.

Sean communicated rapidly and followed up to make sure that my issue was resolved. Thanks!

I did not recognize a VISA payment.I emailed your Service .Within 3 hrs I got my answer. Thank you Chad!!!

I had an issue with their automated response on the website. I contacted customer service and Chad requested a little more information from me. Once he had that, he resolved the issue immediately. Great response and great customer service.