WellnessbetterReviews of wellnessbetter.com

ZERO STARS! I ordered a couple hair products which never came. Do not order from this company! There is a bot that will answer the phone only to have no one reply to your request for information on your order. It is a scam!

Would rate 0 stars if I could. False advertisement of products, will not refund, they had Bio-freeze professional strength image shown but sent me the regular strength. I sent pictures of what they sent, a copy of my order with a picture of the professional strength I already had. To no avail. And I am pretty sure Srikanth is a bot. I should have read the reviews first. Will never order from WellnessBetter again. We have been going back and forth for a week but I am done. I spent almost $90, on products. Wasted because the regular strength bio-freeze is no good for me.

Misleading product information; when I requested an exchange I was told that it was not possible. Return of product was possible for $5.99 shipping cost plus a restocking fee of 15%. Wellness Better received the shipment in 3 days but never refunded any money. Not worth my time to complain to credit card company. BUYER BEWARE

I ordered multiple products from Wellness Better including my favorite lotion which I usually order from Walmart but was excited to find it cheaper on Wellness Better. Despite getting an email saying my products were delivered, they never were. I tried reaching out to Wellness Better via email and was told to contact USPS with any issues. As you may know, USPS is impossible to work with. I also tried calling Wellness Better using the phone number on the website but could not get thought to anyone. The phone number instructed me to email which I had already done. Here I am with no products and no help!! I will be ordering from Walmart in the future.

If I could give ZERO I WOULD. So my grandson has alopecia and severe eczema. He’s 5 years old. His dermatologist told me to get him a specific Cetaphil gentle cleanser for his body, and the place I usually get it at online. They were all out of stock. I specifically always order it a week before he runs out so he’s never out of it because his skin gets really itchy and irritated and what not. So I got two bottles. I spent $20. I’m so upset right now. It’s literally 7:20 in the morning and I’m fuming . 😡 they send me something totally different than what I ordered so now my grandson has about one more day left of his body wash . THANK GOD. I found one on Amazon, It’s not the same one but it’s similar. but anyways , so again I emailed them and show them( they sent the wrong product) I take a picture of my receipt. My mailing packaging what they sent me and what I was supposed to get , as they can see it on the order receipt and tell them I wanna return. THEY tell me “ oh you can gladly return it BUT it’s gonna be $6.99 for a shipping label and then 15% for a restocking fee. Are you serious right now? You’re charging me a 15% restocking fee for YOUR mistake? I feel like all these businesses nowadays that’s all they do is scam scam scam. They knew exactly what they were doing. They sent me the wrong stuff on purpose. I think whoever they emailed it to has to return it and they get their 15% restocking fee. Everybody’s scamming today and it’s right under our noses. I wanted to write a review and let everybody know DO NOT order anything from this place. LIARS, THIEVES and SCAMMERS. PERiOD. I basically just threw away $20.

I placed an order with this company on Nov. 10. A week later, when I hadn't received my order, I tracked the order, and it said "delivered." I looked everywhere around my house, but there was no package. So, I called the company on the phone. The outgoing message says they accept calls until 5pm EST. Well, I was calling at 4:25pm EST—yet, no one answered the phone. So, I left a voice message, describing my issue, and I also expressed my concern that they weren't answering the phone during their own, published hours. Then I found my email confirmation and wrote them via email. A short time later, someone emailed me and said my order was being "prepared." This was a full *week* after I had placed the order. But remember how the tracking had said "delivered"? I checked the tracking again, and it had been changed to "en route." So, the tracking language had changed—but the new language was still a lie, because the company confirmed that my order had NOT even been shipped! I replied, expressing my dissatisfaction and told them I expected them to make this right somehow. Well, 48 hours later, they finally replied and simply wrote, "We understand your frustration completely. We are preparing order WB-11637 for immediate shipment 24 - 48 hrs and will update you with tracking information shortly." So, a full *9* days after my order was confirmed (and 2 days after it had been marked "delivered"), they are now saying they will *ship* my order in "24-48" hours. The $6.99 shipping fee suggests it will be USPS (or another standard carrier). They're in the Eastern time zone, and I'm in the Pacific time zone, which means that *if* they ship it in 24-48 hours, the soonest I will receive my package is a full TWO WEEKS after I ordered it. Furthermore, each time I've emailed them, I've asked the *specific* questions—which they've ignored repeatedly. I will never do business with this shady company again. You've been warned!