Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
9,926 reviews
WellBeforeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
WellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.
WellBefore (wellbefore.com) has 9,926 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 529 reviews with 4 stars · Clear filters
Received masks promptly and they were just what we were looking for. Gave a 4 instead of 5 because they are quite tight, although I know that might be necessary for protection. Overall vey satisfied.
By BG
Response from WellBefore· Jan 19, 2022
Thanks for choosing us, BG! We appreciate the opportunity to serve you.
Wonderful masks, only problem was putting a subscription on hold but it got resolved with a minimum amount of effort. Would definitely recommend.
By Sarah C.
Response from WellBefore· Jan 19, 2022
Thank you for your review Sarah, and we are glad that we were able to help you out with your subscription. Anything else you need, please feel free to reach out.
The masks themselves are great! Great protection and are very comfortable. My only problem is I ordered them before a trip and they didn't send me one pack of masks and I was leaving the next day. I chatted with them and they promptly sent the missing masks, but it was too late for my trip. Great customer service though, sent them as soon as I let them know! I am using the masks now.
By Kimberly
Response from WellBefore· Jan 19, 2022
Hi Kimberly, thank you for the review! We are so glad that we were able to make things right, as we try to ensure every single customer is satisfied with their order and the service as a whole. If you need anything else, please reach out to us using the standard channels or in real-time, we are here to help! Best
Satisfied with product.
By Jo Ann G.
Response from WellBefore· Jan 9, 2022
Thank you for your kind words!
Follow up customer service is top notch and they prove they care about their customers. Well done!
By Joe P.
Response from WellBefore· Jan 8, 2022
Thank you for your kind words and comments
I purchased Harley masks that were much too tight for my face. WellBefore was kind enough to refund the purchase price. They kept the shipping and tax. I was surprised they kept the tax as I thought it should be returned to the buyer. When I inquired about the tax they did not respond. After a day I was refunded the state tax from Well before. THANK YOU FOR YOUR PROMPT RESPONSE.
By JFJP
Response from WellBefore· Jan 7, 2022
So happy to know we were able to provide the proper assistance, dear customer! Please do not forget to reach out to us anytime you need help! Stay safe
I never give out 5 stars because nobody is perfect and there's always room for improvement. However, I can say that they are about as good a supplier as you would want and need. I've ordered from them 3 times and never been disappointed. I plan on ordering from them soon!
By John S.
Response from WellBefore· Jan 7, 2022
Thank you so much for the kind words! And you are right, there is always room for improvement. Wish we can worth your fifth star at least in your mind with the current process we have. Stay safe!
The products came faster than expected! We appreciated the quick turnaround. Great selection of masks for kids & adults.
By Jill in M.
Response from WellBefore· Jan 4, 2022
Thank you for your kind words and comments!
