Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
9,926 reviews
WellBeforeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
WellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.
WellBefore (wellbefore.com) has 9,926 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 529 reviews with 4 stars · Clear filters
Love these masks and recommend them to those who wear glasses
By Kathryn C.
Response from WellBefore· Jul 13, 2022
Thank you so much for the kind and awesome recommendation Kathryn! We're so glad to hear your happy with the quality and fit! We're always here for you! Stay safe.
Good gloves! I bought the vinyl gloves for a variety of uses, from food prep to light cleaning. They hold up well and don't tear easily.
By Emme
Response from WellBefore· Jul 12, 2022
Thank you for sharing this, Emme! We’re happy to hear the gloves are working well for you! Stay safe. :)
The N99 respirator is well constructed, seals well to the face, and is not uncomfortable to wear. The adjustable head straps could be a bit longer. Once in place on the face, the mask is not particularly easy to remove. Its most appropriate use would probably be any situation where a mask needs to be worn without interruption for several hours. Because of the head straps and the snug fit to the face, there is a "hassle factor" if wearing the mask in any situation where it needs to periodically be taken off and put back on. I purchased it to wear primarily during air travel (domestic flight connecting with a transatlantic flight) and in the departing, connecting, and arriving airports. I did find it a hassle to remove and put the mask back on when necessary to eat or drink and when required to show an unmasked face to clear immigration. This mask is sold in a box of 10, of which I used only one. The remaining 9 masks are unworn and I wish I could return them, but because they are not individually wrapped I fear that I cannot, as the returns policy states "In order for products to be authorized for return, the products must be untouched, unused, in the original packaging and in the same condition as they were shipped." This description to the 9 unused masks in the box, but obviously I had to open the packaging to remove the one mask that I wore. I would appreciate clarification of whether or not the remaining 9 masks can be returned since the packaging has been opened and the masks are not individually wrapped.
By Ellen
Response from WellBefore· Jul 13, 2022
Hi Ellen, thank you for your kind words about our products and services. We are so happy to know the masks are comfortable for you to wear and thanks for your feedback about the straps. About how easy these are to be taken off, we are afraid to clarify the design is made according to the basic standards required for these masks to be NIOSH certified, for which we are unable to provide any modification on them to make the masks easier to be removed off, but since we understand this situation, and knowing most flights accepts the standard KN95 masks as the most basic protective mask they accept, we strongly suggest our KN95 masks with standard or adjustable earloops which are for a daily non specialized wearing and can be taken off much easier than regular N99 that are made for some environments that, as you mentioned, are not to take off the masks that frequently. Finally, as for the return, you are right about the returning as these masks can't be accepted as the original box was opened to use 1 of these, and for safety reasons we can't accept the return of the 9 remaining. We hope you understand the reasoning behind this. We expect this had clarified your concerns, but if you have any other, do not hesitate to reach out to us through our customer service channels, and we will be more than happy to assist you. Best regards!
Masks fit well my 3.5 and 5 yrs old children. And shipping is quite fast! My kids are happy, and so am I.
By Elena M.
Response from WellBefore· Jul 11, 2022
We're super happy to know that the masks are well-fitting for your children and everyone is happy with them! We know how important our products are to the well-being and health of our customers so we aim to turn around and ship orders within 4-48 hours! Thank you for this wonderful review, Elena. Stay safe. :)
Overall dealing with Wellbefore was a good experience and the masks purchased are good quality
By LISA B.
Response from WellBefore· Jul 11, 2022
Thank you for your feedback, Lisa! We're happy to hear you have had a good experience with our company and hope to hear from you again in the near future. Stay safe!
Your product and delivery were very good. I was hoping for black masks with ear loops, but your were out of those, so I had to order white with headbands. I cut the headbands, and retied them as ear loops. Otherwise all good. I would order from you again.
By Douglas H.
Response from WellBefore· Jul 10, 2022
Hey Douglas! Thank you for your feedback. Please note that we do not advise cutting and editing the masks as this can affect their efficiency. We strongly advise looking into our KN95 as these are the masks with earloops available in the color black. If you ever require further assistance, please contact us. We'd be more than happy to assist you. Stay safe!
I've been very pleased with the items I've purchased from WellBefore. I haven't been able to purchase all the items I looked for, but understand that due to the pandemics continued impact, patience is required.
By Christopher De La C.
Response from WellBefore· Jul 8, 2022
Thank you for the understanding and for this wonderful review, Christopher. We’re glad to hear that the items you have purchased are working well for you! Stay safe. :)
The masks are high quality, well made and actually comfortable to wear. I’m giving it 4 stars though because my last order was from May. It was lost somewhere in the abyss. Great customer service, said I was getting sent replacements. But I’m still waiting for those. And it’s July now. Would still recommend tryin the masks though.
By Trisha
Response from WellBefore· Jul 10, 2022
Dear T, Thanks for bringing this to our attention, we are always trying to improve our products and our services, therefore, your feedback is very important to us. We are deeply sorry to hear that your order was lost. A team member has already contacted you via email in order to provide you with the assistance required. Once again, we apologize for the inconvenience this may have caused. Hoping that your new order in transit arrives quickly for your comfort and satisfaction. Thanks again for your support, we are here for dear customers like you. Best regards!
