WellBeforeReviews of wellbefore.com

Response from WellBefore· Mar 22, 2022

Dear Carmen, we are sorry to know you had this issues, but as you requested, we made the cancellation on the subscription, and no other purchases were applied since February, for which and the cancellation of the products was done as well, including the new product you wanted to change for, the N99 masks, so you can rest assured your request was completed as asked. Regards.

Response from WellBefore· Mar 21, 2022

Dear Bruce, we are sorry to know your February order never arrived, but please let us make it right although it is not on us, we want to stand in front of you as our customer. Please stay tuned and wait for our email. Regards and let us know your experience.

Response from WellBefore· Mar 17, 2022

Hi Scott, we sincerely apologize if this has been an inconvenience for you. We will reach out soon to instruct you further on this.

Response from WellBefore· Apr 21, 2022

Dear Heather, we hope you are doing great today, and after 1 month we contacted you in order to provide assistance to your case, we hoped your experience has improved, even if the products in the past didn't meet your expectations. Our main goal is to provide both good products and a great service, and help in any case when something didn't go well. That said, do you consider our service helped you? Can you please confirm it by updating your review here in Trustpilot? Please remember every review help us to let the world know we are here to assist. We will be looking forward to your reply.

Response from WellBefore· Mar 14, 2022

Dear jlnsen, we are sorry for not being of help with your order this time. We thank you for understanding how the shipping process works, however, as our staff mentioned, seems there was a confusion, as we offered a reshipment to be processed with an expedited shipment since we understand your frustration on not getting the package on time, although it was still on transit, and you are completely right about receiving service. Although we are not able to process a faster solution on economy shipments and in this case we can't take care on filing claims with services giving the shipping type and have to wait a determined period of time before filing a claim (as we clarified), please note that any expedited or faster shipment give us a wider space to take faster actions. This mean that your most recent order you've placed with us on Friday March 11th with 2nd Day Air, we will be able to assist directly with the courier, and you don't have to reach out to them. That said, we are sorry for not having the ability to provide a full service giving the shipping type you selected, but we also thank you for trying our service once more. If you ever need assistance, let us know. Stay safe.

Response from WellBefore· Mar 9, 2022

Dear Maria, we are sorry for your order to never show up. By any means we wanted this had happened, but as you may have wondered, we are unable to manage on how couriers handle packages, for which we are truly sorry, even if it's not on us. That said, we hope the solutions we are providing meet your expectations of a good service.

Response from WellBefore· Mar 9, 2022

Dear George, we are sorry the system kept sending you advertisement emails after we already processed the removal from all marketing emails. On a third checkup you were removed from all marketing emails. We hope this will keep you away from sharing fake information about our products. If you need anything else, you can reach out to us anytime. Stay saf.

Response from WellBefore· Mar 8, 2022

Dear Brett, we are sorry to know you had these issues with the postal service. Although we do our best to ship orders within 24-48 hours, it is not on us how the couriers manage packages from there. But fear not, as we are here to help, and we hope we can make your experience with us a bit better. Please stay tuned on your email.