WellaWhiteReviews of wellawhite.com

I HAVE JUST BEEN CHARGED OVER £300 FOR THE WELLA TOOTH WHITENING SYSTEM. THE ADVERT WAS SO MISLEADING I THOUGHT THAT I WOULD BE PAYING ABOUT £65. WITHIN 10 MINUTES I CANCELLED THE ORDER. THEY THEN MESSAGED ME TO SAY THE ORDER HAD BEEN PROCESSED AND WAS OUT FOR DELIVERY SO NO REFUND

DON'T ORDER FROM THIS COMPANY. They do not supply the goods, they blame this on you for providing an incorrect address (good enough for Amazon and all others). They put through an automatic payment on Paypal which entitles them to future payments with telling you. There support department are totally inept, taking days to reply to e-mails and then making every excuse in the book as to why you have not received the goods and when you request a refund they cease contact. I can only hope that Paypal do the decent thing and support my request for a refund.

Ordered teeth whitening kits. You pay $7.00 for delivery and delivery takes forever. You can expect 2 to 3 weeks to receive. Absolutely horrible. And customer service is non-existent. They say, on their website, that they have 24/7 live chat but they don’t. They also have a “502” area code number to call. No live person ever answers. It just puts you into an endless queue waiting and you never reach anyone to speak to. Your only option is to send an email and they don’t respond. The website, when ordering, tries to scam you into ordering all sorts of extras and one-time deals. They’re not one-time. The same deals are available every time you go on their website. I don’t think this company is located in the U.S., which is evidenced by the absurdly long delivery times and inability to reach a live person to either chat or talk to.

I mistakenly ordered 5 instead of 1 wellawhite to try. I immediately within 1 minute realized my error and called company to correct. They said it was already in warehouse being shipped which is impossible. Then told me try them and gave me an extra timeframe in which to return. I wrote back and asked how to return the ones I never wanted and was told beauty products can’t be returned. I asked to raise my request to a higher person and it was still denied this is the worst company ever and it should be avoided!

I never got a email confirmation of purchase. so likely to be a scam.

I ordered 2 electric toothbrushes from WellaWhite and paid 121€ using PayPal. After payment I was returned to the merchant website which showed a popup window inviting me to look at a special offer. They then added this special offer - 3 toothbrushes - to my order which was a further 80€. They were able to do this by making my original transaction automatic (i.e. recurrent), meaning they could take further payments without my knowledge or authorisation. I immediately deactivated these automatic payments. I also raised a fraudulent transaction dispute with PayPal and was refunded 80€ by PayPal. I contacted WellaWhite, asking for the order to be cancelled. Their response was that it couldn’t be cancelled because it had already been dispatched. There then followed a Pantomime of emails over a number of days and it was evident that these toothbrushes were never going to appear. The payments to WellaWhite were made under the name of UAB Commercecore and so I contacted them asking for a cancellation. I received a replay of "waiting for a response from the warehouse". I then raised a second dispute with PayPal, this time for ”goods not received" which they forwarded to UAB Commercecore as a first step in the process. I stated in my information that I would escalate this dispute in 7 days if there was no more response from UAB Commercecore. After 6 days I received a refund for 121€ from UABCommercecore. However, the email from UAB Commercecore stating that they had refunded my original order also said they were still going to send me 3 toothbrushes and bill me for 121€. I assume they tried to take this 121€ from my PayPal account which would have failed because I deactivated the automatic payments. So my advice is not to go anywhere near these people. Update 14th Feb When I received the email from Commercecore cancelling my order and refunding my money, I assumed that the final paragraph saying they were still going to send me three toothbrushes at a cost of 121€ was a ploy for them to pull another payment off my PayPal account using the “automatic” status of their original transcaction. Because I had deactivated the status, this failed. Consequently I had assumed that was the end of the matter. But no! A week later, I got an email from them saying the order had been shipped, together with a tracking number. The tracking information showed that the package originated in China and the supplier had been paid. The package arrived today containing 3 toothbrushes. They look rather cheaply made - looking on AliExpress I would guess they cost no more than 10€ each including delivery.

Don't waste your time or money!! There is NO satisfaction guaranteed or your money back! A total scam!!! They are based in Lithuania, and they definitely do not stand behind their products! I bought their teeth whitening kit. Their website states "up to 9 shades whiter teeth in 1 session." I used their product as directed everyday for 40+ days. I took before and after pics. And my teeth did not whiten, at all, not even a little. Customer service was no help. Do not waste your time or money!!

its a scam, they dont return products, they provide fake info and the source of the product is questionable